Virtual Switchboard

A simple or multi-layered hosted switchboard will connect callers to the right department, every time.

A typical Virtual Switchboard will streamline the way a business’s incoming calls are handled by asking the caller which department they wish to speak with.

We know your business could be receiving calls for any number of reasons: sales, marketing, technical support, the list is endless. It’s important for callers to be routed to the correct department in a timely manner.

With a Capital Telecom Virtual Switchboard service the process is simple, your customers hear a bespoke, professionally recorded message and then all they have to do is press the number on their telephone keypad that matches their requirement. The recording is completely flexible and is entirely tailored to your business needs.

You can choose from an unlimited number of options and even structure these menus in a layered design. Plus, you can change your call flow design at any time using your Capital Telecom online control panel.

virtual switchboard

How it works

We make it easy

Just provide us with the script you’d like to use, together with a menu path for your number and we’ll do the rest.

Your script is passed on to our professional voice actor for the recording which ensures every phone call starts with a polite professional impression.

We then build the service to your exact specifications. Every time one of your customers calls they’re greeted with the welcome message and prompted to select from a variety of options e.g. Press 1 for accounts, 2 for sales etc.

As soon as a customer presses a number they’re transferred across to the relevant department.


  • Streamline your calls
  • Save time getting people to the correct place
  • Give every customer a professional welcome
  • Combine with other services and features


  • Time of day routing – control where calls route depending on the time of day, or day of week
  • Real time call statistics – keep track of your marketing efforts and see which adverts work and which don’t
  • Dynamic Call Agent – manage incoming calls by allocating agents with their skill sets

If you’re interested in finding out what a virtual switchboard can do for your business, talk to us today on 0800 228866.

Call Flow Example - Virtual SwitchBoard

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