Contact center solutions
If your lines are busy, our Call Queuing service informs callers you’ll be with them shortly.
Take complete control on where incoming calls are routed via our online control portal. Divert incoming calls instantly to any landline or mobile.
See in real time where calls are coming from and keep track of your marketing efforts.
Unanswered calls can go to our voicemail to email solution, delivered to you as a sound file.
Additional Features from just 99p a month
Record your incoming calls for reference or training (1p/min surcharge).
Call Centre Services
Connect all your staff together, even when they work remotely.
Guide callers to the correct department with a tailored menu system for your business. For example, callers press 1 for sales, 2 for customer service or 3 for accounts.More...
Handle Concurrent Calls
During busy times, you can handle simultaneous incoming calls by placing existing callers on hold.
Control how many calls each member of staff answers; you could have 40% going to one member of staff, and 60% to another, for example.
Time Of Day Plans
Incoming calls are connected to different destinations depending on the time of the day and/or the day of the week
Call Whisper plays a quick, pre-recorded message to alert you to which number has been called, allowing you to be ready before answering.
Welcome every call to your business with a friendly pre-recorded greeting.
Tailored Solutions - Please call 0800 228866 to discuss your requirements
Post Code & CLI Routing
CLI Routing directs calls to the nearest branch or franchisee. Mobile callers are directed to either a nominated branch or to a virtual switchboard.
Deliver your businesses phone calls anywhere in the world.
Chair conference calls with a service number and PIN access.
DTMF Data Capture
Collect digits entered using the telephone keypad to control what happens next in the call flow (when combined with other features such as Send Post).
Dynamic Call Agent (DCA) manages inbound calls effectively by way of allocating agents with their skill sets. For example, a sales agent may also be able to manage customer service. Agents can work remotely and need to sign in to receive calls, which are distributed to the skillsets to allow enhanced distribution and call management.More...
Port your company’s existing numbers to Capital Telecom and benefit from our dedicated service for business.