What to expect in 2022: Is VoIP still important?

It has been a long time coming, but the transition from ISDN/ telephone exchange-based technology to VoIP/ SIP (Voice over Internet Protocol) communications for enterprises is now the mainstream solution. Business advances and global technology have led to many companies with multiple offices in different countries and time zones needing a system that offers flexible […]

It has been a long time coming, but the transition from ISDN/ telephone exchange-based technology to VoIP/ SIP (Voice over Internet Protocol) communications for enterprises is now the mainstream solution. Business advances and global technology have led to many companies with multiple offices in different countries and time zones needing a system that offers flexible communications.

The ability to connect with people easily, quickly, flexibly, and cost-effectively has made VoIP a popular choice. With device and network connectivity improvements, the VoIP market has pushed businesses into a new era.

Understanding VoIP numbers

The UK VoIP number is a business phone number that forwards calls from the UK to physical phone lines using a VoIP system. A VoIP telephone number looks like a PSTN number and costs the same to call but offers advanced call management features. It enables VoIP number users to forward calls to any location around the world, even outside the UK. The three common types of virtual numbers in the UK are Toll-free numbers, UK National numbers, and Geographic numbers.

Using SIP to connect and disconnect

It is easy to set up a VoIP number. Users need the Session Initiation Protocol (SIP) to establish a connection which is responsible for handling the communication connections between the participants. Each VoIP user is allocated a unique SIP address, which is similar to an email address. This enables users to be identified online and to make a phone call from any SIP-enabled end device, irrespective of their location. A SIP trunk is the virtual version of a phone line. SIP trunking is a method of transferring voice and other unified communications services over the internet.

Why Should you use a VoIP number?

VoIP phone system offers various advantages that conventional phone services do not provide. Users benefit from savings, increased reliability, greater flexibility, and high quality call sound.

·      Reduced Cost

VoIP numbers utilize an internet connection without the use of a PSTN phone line. Even if we consider the monthly service, the expense is lesser than maintaining a phone system. It allows users to use additional features such as long distance calling, intelligent call forwarding, auto-attendant, call queuing, and one-click conference calls. A business can also get a toll-free VoIP number at no extra cost.

·      Readily Accessible

As VoIP phone systems do not rely on physical locations to place calls, it is easily accessible through a stable internet connection and not just office phones and desk phones. This allows for cost-effective communication across the globe. VoIP systems offer internet connection freephone and flexible terms, which is why they are the perfect solution to remote working. VoIP does not need a high bandwidth to function, and even a 10MB connection can handle 100 calls instantaneously. With advances in LTE technology, it is possible to use mobile phones to place and receive calls reliably.

·      Greater Flexibility

Using a private and internal phone network, adding multiple phones to a prevailing system has limitations. In contrast, a VoIP network offers more flexibility and allows users to handle hundreds of calls using different broadband plans. As agents are no longer tied up to a single office location, their communication needs are not limited to PBX systems. VoIP phones can be operated through various devices such as computers, tablets, and VoIP softphones.

·      Improved Sound Quality

VoIP systems use modern sound compression technology called ‘codecs’ that converts sound digitally, eliminating fuzziness and static in the line and transferring it over the internet. The G.722 codec possesses twice the bandwidth of an analog phone call, ensuring more clarity in each call. This allows VoIP to deliver HD call quality.

The Future of VoIP

The COVID-19 pandemic was a dominant impetus for change. Many small businesses switched to remote work systems. The VoIP market has proved its usefulness through its constant adjustments to meet the needs of customers. Looking at customer and professional relationships, major developments have server as prime indicators of where the technology of VoIP is going.

Here are some predictions of VoIP trends for 2022 based on the recent developments in the industry.

Switching from PSTN to VoIP

The UK’s telecoms networks will experience a substantial change in the following years, as the companies that run them upgrade their technology. Some phone companies have already gradually moved their landline customers from the UK’s conventional switched telephone network – the ‘public switched telephone network’ (PSTN) – to newer digital technology such as ‘voice over internet protocol (VoIP), which makes calls over a broadband connection. This change is likely to offer benefits to consumers, such as clearer phone calls. It will help ensure that UK’s landline telephone services are fit for the future. The transition will be direct for most customers. However, some users who rely on services such as telecare devices and security alarms, and those who have a single landline telephone service, may require additional support to help them transition.

The Growth in Artificial Intelligence (AI)

Customer service interactions comprise several aspects such as call centers, agents, and receiving calls, and call recording. It is expected that 95% of customer service interactions will be Artificial Intelligence, AI-driven, by 2025. This indicator validates the incredible totality of AI’s impact on customer-company communications. For VoIP, this will change the industry. The leading reason for purchasing a VoIP solution by businesses is to use auto attendants to receive incoming calls or set advanced call routing. These services support speeding up long-distance communication and boosting the process of call handling. AI has the potential to improve these functions considerably.

Integrated In-app Communications

VoIP systems offer the convenience of integrated video-calling, along with other in-app communications. It is time-consuming to switch back and forth between various applications every time businesses want to host an online meeting, message a coworker, or make a voice call. A platform with integrated in-app communications allows users to carry out different tasks within one platform. With the increase in the in-app communication mediums that businesses use to manage operations, the use of VoIP will exponentially increase in the coming years.

Final Word

The VoIP market is diversifying and growing at a rapid pace. If an entity wants to meet the challenges of business communication moving forward, they are left with only one choice. Switching to a VoIP landline now can help businesses stay relevant and on-trend with advancing technology. With technology progressing at a rapid pace, businesses can keep up if they have the capability of changing their data centers and systems in real-time.

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