Want to Appear Customer-Friendly? You Need an 0800 Number
No matter the size or type of business you run, remaining appealing to your customers and callers is everything. After all, how are you going to drive regular revenue without their support and finance? The fact is, if your business isn’t doing much to appeal to callers outright, then you are going to need to […]
No matter the size or type of business you run, remaining appealing to your customers and callers is everything. After all, how are you going to drive regular revenue without their support and finance? The fact is, if your business isn’t doing much to appeal to callers outright, then you are going to need to have a serious think about how you can grow your business around them. Is your marketing up to scratch? Is your advertising online and in print doing enough to drive interest and custom.
This is just one side of the problem. You also need to think about your brand – specifically, its image and personality. Even if you are running a formal operation, you need to make sure that your company or business is appealing and friendly for people to call and consult with. It’s all about giving your callers and customers that little bit of extra confidence!
Believe it or not, one of the best ways you can start improving your friendliness and customer appeal is by considering the telephone prefix you’d like to set up for your call centre. In particular, an 0800 number might be just what you need to encourage people to reach out to you.
Why Are 0800 Numbers Popular with Callers?
The most obvious reason is that they are free to call, from landlines as well as from mobile phones. This means that, ultimately, you – as a business – pick up the costs of call minutes that people spend with you. This is actually less costly than you think, particularly when you set up an upfront package with Capital Telecom.
In any case, an 0800 number is always likely to show your business in a great light. The fact that you are willing to pay for people’s calls into your centre is going to go down really well – while you might not think that a few pence a minute is going to make that much of a difference from customer to customer, it all adds up if they have a big query, or if they need to wait in a queue to speak to you.
There’s also the fact that 0800 numbers are generally associated with professional businesses. Yes – there are firms and companies out there which obviously use national and regional lines and prefixes, but the 0800 standard generally applies to businesses who are keen to give their customers a wealth of help and support. This is going to work for your customers, too!
Why Are 0800 Numbers Popular with Businesses?
As mentioned, an 0800 number is going to immediately establish you as a company that cares. You and I know that this is the case – but do your callers?
0800 numbers are popular with businesses as they are quick, easy ways to establish a great brand image from the word go. It’s completely possible to set up a custom, memorable 0800 number with Capital Telecom without the need for a physical office or any kind of confusing hardware at your end.
Building a brand in the modern age can be a complex art. You not only need to make sure that you offer a great service (to get great reviews), but you also need to create an image, a look, and a character. Again, you might be running a fairly formal service, but the fact is, if you appear too stuffy or too locked-off, you are going to be turning plenty of people away before they even think of calling you.
0800 numbers are popular with businesses as they are no longer the expensive, hard-to-manage assets that they used to be. Thanks to the rise of cloud based communications, Capital Telecom is in a great position to offer you a flexible, cost-effective call signature and prefix that’s going to do as much for your business as a pitch-perfect marketing campaign!
Do I Need an 0800 Number?
We’d recommend 0800 number services to all businesses – particularly those which are small, or which are just starting out. It’s a massively competitive world out there, no matter your line of work. Therefore, it makes sense to grab hold of as much support as you can to reach out to the people who matter to you.
If you already run your business through a local or national number, that’s all well and good! However, if you are in the process of a brand overhaul or want to get your company’s image looking great from the get-go, start by focusing on your number prefixes.
0800 numbers aren’t just friendly, they are appealing for the fact that they establish you as a fixed business. By this, we mean that, unlike a mobile number, they give the impression that you have an established base. You are comfortable with paying for customers’ calls. Therefore, you must be successful! It’s a little bit of caller psychology which is well worth following.
You could have the best marketing teams at your disposal and still not be appealing to the right people. Building that perfect brand image and character is going to mean everything for your business in the first instance. Of course, driving a great service and delivering amazing products will help to cement you in the long run. However, to get a foot in the door, you’re going to need a solid brand appeal that’s as simple as your own 0800.
Get Your Own 0800 Number
Interested in setting up your own 0800 number? It’s as easy as taking a look at the packages available at Capital Telecom and calling our team to set up a package that fits you. Rather than waste extra time and money on expensive brand promotion, why not hit the ground running with a flexible 0800 number?
These friendly prefixes are flexible for you, too – you can use them to redirect calls to and from a mobile number or existing landline. You could be missing out on a world of projects and clients with a standard line – why not push the boat out and give your customers a friendly, cost-free line to call instead?