Top 4 Reasons Freephone 0800 Numbers are Better than Traditional Landline Numbers
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Have you ever wondered which number would be most beneficial for your business? A freephone 0800 number has numerous benefits which make it an ideal investment for businesses looking to improve customer service and increase call volume.
Whilst your business may be ticking along nicely with a traditional landline number, a freephone 0800 number could unlock the next level of success easily, quickly and cost effectively, too. Below we have listed our top 4 reasons why an 0800 number wins over a traditional landline number:
Increase volume of calls
Unlike ordinary landline numbers, 0800 numbers are widely recognised as freephone which means people are more likely to take action and make a call. According to startups.co.uk, “Research suggests that providing an 0800 number to your customers can increase enquiries by as much as 175%, so it can be well worth the small investment.” Aside from the monetary value, your customers will be aware that you take care of them and place a great importance on customer service by striving to save them money where possible.
Free to call from mobile phones
Back in July 2015, Ofcom announced that 0800 numbers would be free to call from mobile phones. This move in the right direction meant that for the first time 0800 numbers were truly free for all callers, whether they called from a landline or mobile. Businesses certainly benefited from this, with the BBC reporting that “… the number of calls to 0800 numbers could rise, as people might be more likely to make spontaneous calls to trusted freephone numbers.”
Create a national appearance
Freephone 0800 numbers don’t have area codes, which means you can appeal to a wider audience. Potential customers from further afield won’t be put off by your location and will have no idea that your business is 400 miles away. These days a large portion of the business world is conducted online, so this is a great way to keep-up-to-date whilst creating a modern feel.
Easy to manage
Setting up your 0800 number couldn’t be simpler. When you acquire your 0800 number you can opt to have any calls redirected to a pre-existing line, so during the set-up process you will experience minimal, if any, disruption to your business.
If you run your business with a traditional landline number you may think an 0800 won’t be cost effective for you. Whilst you do have to pay for an 0800 number, the benefits are likely to far outweigh the initial costs with the increase in call volume and potential sales.
To find out more about the benefits of a freephone 0800 number simply click here. Alternatively, if you’d like to find out about the range of useful services available from Capital Telecom, including call tracking, virtual switchboard and dynamic call agent, give our team a call for free on 0800 228866.