Five Reasons You Need to Upgrade to VoIP

We’re all working in an amazingly fast-paced world. From working day to day, anything can happen, and anything can change. That’s why it’s so important for businesses to keep on their toes as far as communications are concerned! In the modern age, customers and clients are going to expect you to be readily available to […]

We’re all working in an amazingly fast-paced world. From working day to day, anything can happen, and anything can change. That’s why it’s so important for businesses to keep on their toes as far as communications are concerned!

In the modern age, customers and clients are going to expect you to be readily available to handle their queries around the clock. As they are used to reaching out for support online and are used to sorting out plenty of their own problems at all hours of the day, many will expect you to be as available as you possibly can. Not only that, but plenty will expect you to be taking advantage of the latest technology if you really want to reach out to a wider audience.

Have you considered moving your voice communications over to VoIP yet? Are you still using traditional PSTN telephony? There’s no problem in continuing to use the methods which work best for you, but as the News 20s continue, it’s getting clearer that modern businesses really should be making the leap to a digital standard of communication.

Here are five great reasons why you need to make the move to VoIP sooner rather than later.

It Means Clearer Calls

Traditional telephony is all well and good, but it’s likely that we’ve all experienced those issues where calls drop, crackle, or just plain don’t work. It can be immensely frustrating for callers and agents to have to handle calls and lines which just aren’t clear enough to talk through. It can even lead to some callers and customers dropping their interest in you altogether. Therefore, why risk losing interest based on a dodgy line or two? Surely it makes sense to look for something a bit more reliable.

This, of course, is where VoIP comes in. As it’s connected completely through the internet, you won’t have calls or conversations that are impacted by weather changes, or slightly iffy telephone lines. You have solid, reliable calls for the years to come.

Land Lines Are Dying Out

If the writing wasn’t already on the wall for you, then look at BT – even the biggest provider of communications across the UK will be tying up traditional PSTN in the years to come. At the time of writing, they are projecting getting rid of traditional lines altogether by the end of 2025, which means you have less than five years to start thinking about moving over to something more flexible and reliable.

Therefore, it surely makes sense to look into setting your business up on VoIP sooner rather than later. If BT are set to remove support for traditional phones within the next five years, then the last thing you are going to want to do is risk your offices getting swept behind. Make the leap over to VoIP now, and you’ll be ready to ride the data calling wave for years to come.

Other Companies are Beating You To It

We’d never say copy other companies for the sake of it, but the fact that many are already adopting VoIP means that you are going to need to seriously consider keeping up with the pack. If you’re bumbling along with PSTN and your rivals are making and taking calls through VoIP, you are at serious risk of falling behind the curve.

This is because VoIP can help to provide clearer calls, more reliable connections, and also arrives with a raft of enhancements and other features. For example, VoIP is making it easier and easier for people to set up their own unique prefixes and virtual geographical lines, as well as switchboards which make it easier for callers to get to where they need to be.

Crucially, if you’re already behind the pack, think about all the catching up you’re going to need to do in the years to come. It surely makes sense to get ahead of the game, rather than to risk falling into third or fourth place!

You’ll Enhance Your Communications Suite

In the modern age, businesses do more than just make and take telephone calls. They get involved with video conferencing, collaborative calls and more. This means that, again, to keep in line with the competition, you are going to need to make sure that your business is ready to move with creative, flexible conferencing solutions which you can access from one single platform.

Capital Telecom can help you take advantage of a raft of modern communications suites through SIP trunking. This means that we can help you tailor VoIP so that you have one suite, one program and one access point for various calling and conferencing standards. It’s quick, it’s simple, and it’s scalable. What more could you possibly need?

You Can Take Advantage of Remote Working

From 2020 onwards, the idea of remote working has truly exploded. This is in large part thanks to pandemic-related issues, but there were already strong trends pointing towards remote working being a huge deal for modern businesses. With VoIP, you can set up remote and home staff through the same communications network – meaning that with a simple login and permissions access, they can call and receive calls through the same standards you supply to your office.

This means no more having to pay out for mobile phone contracts and charges, which can often be seriously expensive. It also means that your mobile staff can experience the same stability and clarity on calls that they’d normally get back at HQ. No more annoying mobile phone interference!

Get Up on VoIP

VoIP is no longer the future of business communications, it’s the present! These are just a few great reasons why it makes sense to upgrade sooner rather than later. It’s more cost-effective and less hassle than you imagine to upgrade, too. Therefore, make a point of contacting the team at Capital Telecom now to learn more.

Don’t waste your time – or your customers’ – on PSTN. Get moving up to VoIP for the sake of business growth and survival for the years to come!

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