Does Your Business Have a Virtual Switchboard? Here’s Why It Should
The modern age is full of queries and concerns. Small businesses as well as sole traders and contractors are likely to be faced with all manner of complex questions and projects. That’s no bad thing if they are able to handle these queries quickly and effectively! However, for those multi-faceted businesses with plenty of strings […]
The modern age is full of queries and concerns. Small businesses as well as sole traders and contractors are likely to be faced with all manner of complex questions and projects. That’s no bad thing if they are able to handle these queries quickly and effectively! However, for those multi-faceted businesses with plenty of strings to their bows, managing multiple queries and dividing up customer concerns can get a bit perplexing.
It’s likely that your business is going to have a basic line of inquiry for incoming calls. However, what if you run several different departments? You’re going to need an effective and efficient way of making sure that your callers reach the right parts of your call centre. Traditionally, you’d have a manual call routing system or switchboard system in place. Many businesses already do! However, managing a switchboard in-house is likely to be another hassle or concern that’s just going to heap on top of everything else you have to juggle.
Therefore, why not take your switchboard and call routing off-premises? Instead of having to manage a separate team or service, look for a virtual switchboard with Capital Telecom. Never heard of this type of service before? No problem – we’re here to help show you the ropes. Keep reading and we will fill you in on all the benefits you need to know.
Keep Your Customer Flows Running Smoothly
It’s safe to say that things can get a bit muddling if you only have one line or number for customers and clients to call. After all, if you run a business that has several different departments, it can get a bit chaotic to forward people to the right agents and specialists. What’s more, this is also going to add extra work onto your team’s already burgeoning piles of projects for the day. In fact, there are still many modern businesses out there who rely on individual agents to transfer customers internally. This simply doesn’t work efficiently in practice!
Instead of heaping all your customer and client calls into one pile, it makes sense to try and get these calls efficiently directed to the right people. This helps to keep your business and incoming call strategy running smoothly, and what’s more, it’s going to mean that you can handle more calls, more efficiently. That’s only going to mean you generate more sales leads, and that – obviously – means more revenue for you! It’s a win-win scenario.
Keep Your Customers Happy
If you’ve ever had to call a company yourself for any kind of support or guidance, you’ll likely have found that there are a few out there with truly infuriating switchboards and call handling systems. You could be waiting in a basic call queue for half an hour and find that you’re getting through to tech support when you want to speak to customer finance. It’s a real nightmare for busy people, and what’s more, it actively drives custom away.
The best thing you can do to really retain custom, drive repeat contact for sales leads and new contracts alike, is to make things as simple and as efficient as possible for your customers and callers as possible. Anyone likely to face a confusing call routing system, or one which pitches them in completely the wrong direction, is going to want to look elsewhere. Is that really something you’re going to want to risk? Probably not!
Keep your customers happy – that’s the name of the game!
Make Things Easy On Yourself
The cost of setting up an in-house switchboard and team is likely to be more than you can ideally handle right now. Employing new staff is going to cost you more in employee benefits and payroll admin, and even if you delegate other employees to the switchboard, that’s taking time away from running your business elsewhere.
Surely, then – it makes sense to set up a virtual switchboard out-of-office? You should make sure to set up such a service with Capital Telecom. For an affordable rate, we will set up a virtual, professional switchboard which greets your customers and callers as soon as they reach out to you. They will then be able to choose which departments or agent they would like to speak to.
One of the best parts of this service is the fact that it’s flexible. Capital Telecom will tailor your switchboard to your exact needs. Not all companies, for example, will have the need for a tech support department. You can set up the call shortcuts as you wish, and we will tweak and adjust the messages your customers receive however you wish.
That’s not all, as they say in TV infomercials. Capital Telecom’s virtual switchboard comes packed with many extra features and facets which you can use directly to your advantage. For example, you can keep track of the calls you receive and process using a flexible program and suite which you can access at any time. It’s a great way to see where calls are coming from, and whether or not your virtual switchboard is reducing call drops.
This means that you can always keep an eye on what’s working for you – and if anything does need adjusting, it is always easy to make changes. You can even ask our team of specialists to help out if you need a little extra guidance. Simple!
What’s more – you can even choose where specific calls go depending on the time of day and week you process them. You have stacks more control than you would with a straightforward inbound line or basic switchboard.
Set Up a Virtual Switchboard
It’s time to set up a virtual switchboard for your business! Why not take a look at our leading packages? Capital Telecom is on-board to help you as much as possible when it comes to getting your clients and customers to where they need to be. Don’t get bogged down in clunky business standards – call us now on 0800 228866 and start making a real difference.