Business-Grade VoIP: What Are the Benefits?

In the modern age, it’s pretty safe to say that businesses are under heavier demand than ever before. Customers and consumers are used to being able to get answers to their questions 24 hours a day, seven days a week. Therefore, it stands to reason that your own company, no matter how small, needs to […]

In the modern age, it’s pretty safe to say that businesses are under heavier demand than ever before. Customers and consumers are used to being able to get answers to their questions 24 hours a day, seven days a week. Therefore, it stands to reason that your own company, no matter how small, needs to be just as flexible. What’s more, your commercial communications standards need to be at the top of their game!

Efficient telephony is rolling out across the UK and overseas. PSTN telephony is quickly aging, with VoIP marching in to take its place. For businesses, the streamlined, reliable voice communications you receive through VoIP are always going to be more preferable. Business grade VoIP, moreover, is going to seriously assist you in growing your firm to the next level.

But what are some of the overall benefits of using business grade VoIP? What could making such an upgrade mean for your business in the years to come? Here at Capital Telecom, we want to help as many businesses as possible seize the chance to move to VoIP – it’s affordable, scalable, and what’s more, time is running out to really get ahead of the game.

VoIP is Clear and Reliable

We’ve all had problems with crackly or unstable telephone lines. Unfortunately, while telephony has done its best for us over the years, the older PSTN standards and copper lines are now starting to show their age. In the era of high speed internet and always-on data, it makes little sense for business owners and customers to rely on voice communications which are flaky at best.

As business grade VoIP runs wholly through data connectivity, there’s no risk of a stray bit of wind, or a bird on a telephone wire causing all manner of communication problems. The fact is, while PSTN has served us well, it’s on its way out – VoIP is more reliable and is more likely to keep your callers from getting frustrated. The worst case scenario is always that a caller will hang up, annoyed with the quality of line they are connecting to. With VoIP, you can avoid this.

The World is Moving On

Business grade VoIP is fast becoming the global standard for commercial communications. Even BT are pushing ahead with retiring old landline services by the middle of the New 20s, meaning that more and more companies are taking advantage of getting ahead of the chase. That, of course, means that there may well be businesses in your industry that are already moving onto VoIP, and you’re at risk of getting swept behind.

VoIP is becoming more and more commonplace largely because it is so reliable, so easy to use, and that it is incredibly flexible compared to older telephony standards we are all so used to.

Remote Working is a Doddle

In 2020, much of the commercial world opened its eyes to remote working, perhaps out of necessity in some cases. However, home working and flexible staffing is not a bad thing. VoIP only helps to facilitate this even easier for you.

Instead of having to set up and pay out for separate mobile phone contracts, you can arrange for your remote and home working staff to connect to your office’s VoIP standards from afar. This means that your team can easily access the same efficiency and reliability on the move, too. This means no more flaky, interrupted mobile signals, and it also means you can keep everyone on the same page.

Therefore, it makes sense that you should move up to VoIP if you are finding that remote mobile use is driving up your costs, as well as making things more awkward for your field staff. As mentioned, more and more businesses are making the leap to VoIP for this very reason.

Upscale as and When You Wish

One of the major drawbacks of traditional telephony is, of course, the fact that it can be very awkward to scale up and down. Managing a physical line at all is going to be time and effort out of your schedule which you may not be able to expend in the first place!

With VoIP, everything is managed off-site, and a business grade model will allow you to add in and remove hardware, as well as remote users, as and when you demand. This means whether you are a small company looking to expand in the years to come, or even if you are in the process of a temporary downsizing, VoIP will work with you to scale up and down.

This also goes for additional communications software and assets, too. With SIP trunking via VoIP, you can bring in a raft of new conferencing features and services to ensure that you and your clients are always on the same page – through voice, video or otherwise. VoIP from Capital Telecom – at a business grade level – will ensure that you can merge together your regularly used software so that there is less muddling around.

As mentioned, VoIP is an absolute asset to remote working, too, which means that you will always be able to up or downscale on this side of things, too. If remote working isn’t working out for you, you can simply scale back down to basic packages as you desire.

Take The Leap

VoIP is changing the way that businesses and consumers connect to one another. Therefore, instead of continuing to rely on the same old systems and services, it really will save you time, money, and effort to move into something a little more streamlined.

This won’t just make life easy for you but will also make things that bit easier on your callers, too. After all, you are going to need to focus on their experience!

If you’d like to know more about business grade VoIP, Capital Telecom will be happy to help you find the perfect fit. Give your team – and your callers – that little bit more in the way of flexibility!

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