Avoiding the Phone System Purchasing Pitfalls

It’s easy to make a rash decision when the times comes to purchase a new phone system for your business. Whether you opt for a state-of-the-art system worth thousands or stick to what you know with your ever faithful phone system, you could be missing out on a few tricks by failing to do your research.

Modern business phone systems are expensive and there’s a wide range of options available, so choosing the right one for your business isn’t always as easy as you might think. To help you make the right decision first time, we’ve compiled our 4 top tips for choosing a new phone system for your business:

1. Consider each option carefully

PBX, VoIP or Hybrid IP? Don’t fall into the trap of choosing a particular system because it’s what you’re used to or because one publication said they found it to be the best. Consider how the pro’s and con’s of each system could help or hinder your business.

2. Ensure the system is compatible with other software

Phone systems are no longer merely a way of making and receiving calls. It’s possible to monitor call statistics, integrate with your CRM, Outlook and Lync systems, as well as utilising remote working capabilities and mobile, tablet and PC applications; choose the best option which closely matches your specific requirements.

3. Research the company you’re buying from

Telecommunications is no different to other industries and it’s an unfortunate reality that some companies will struggle to deliver on their promises. A good phone service provider will aid your business in generating ever increasing profits, not charging unnecessarily for moving office or sending out an engineer to simply add a new handset; time spent researching this could mean the difference between a successful or disappointing experience.

4. Make sure your new system is easily scalable and easy to use

Simplicity aids productivity – it’s a simple fact of life. If training a new employee in using your phone system, configuring a new handset or even adjusting the order in which incoming calls are routed is a simple task, then you’ll free up time to focus on other important areas of your business. If you have any questions about how Capital Telecom could aid your business with a suitable phone system, simply click here or call a member of our team on 0800 228866

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