Call Management Services
Welcome every call to your business with a friendly pre-recorded greeting
Time of Day Routing Plan
Incoming calls are connected to different destinations depending on the time of the day and/or the day of the week.
Record your incoming calls for reference or training (1p/min surcharge).
If your lines are busy, our Call Queuing service informs callers you’ll be with them shortly.
Call Centre Handling
The easiest and cheapest way to connect all your staff together, without the need for expensive equipment.
Handle Concurrent Calls
During busy times, you can handle simultaneous incoming calls by placing existing callers on hold.
Real Time Call Statistics
See in real time where calls are coming from and keep track of your marketing efforts.
Divert to Mobile
Ideal for small businesses and remote workers. Divert incoming calls instantly to a mobile (or another landline) via our online control panel, and never miss another call.
Control how many calls each member of staff answers; you could have 40% going to one member of staff, and 60% to another, for example.
Call Whisper plays a quick, pre-recorded message to alert you to which number has been called, allowing you to be ready before answering.
Deliver calls to your Capital Telecom numbers to any international destination.
Post Code and CLI Routing
CLI Routing directs calls to the nearest branch or franchisee. Mobile callers are directed to either a nominated branch or to a virtual switchboard.